Terms and Conditions
Man with Van Tokyngton Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Tokyngton provides removal, transport and related services within the United Kingdom. By making a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "We", "us" and "our" mean Man with Van Tokyngton, the provider of removal and man and van services.
1.2 "You" and "your" mean the customer, being the person, firm or company that requests and/or uses our services.
1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, or related services we agree to provide.
1.4 "Goods" means items of any description which are the subject of our services, including their packing and packaging.
1.5 "Contract" means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we provide.
2. Scope of Services
2.1 We provide man and van services, including household and office removals, single item and multiple item transport, and related assistance such as loading and unloading.
2.2 The specific services to be provided will be described in our quotation or booking confirmation. Any additional services requested on the day are subject to availability and may incur extra charges.
2.3 We reserve the right to refuse to move any goods which we reasonably believe may pose a risk to health, safety, property or the environment, or which are prohibited by law.
3. Booking Process
3.1 You may request a quotation by providing details of your move or transport requirements, including collection and delivery locations, access conditions, dates, times, volume or list of goods, and any special handling needs.
3.2 Quotations are based on the information you provide. It is your responsibility to ensure that all information is accurate and complete. If the information provided is incorrect or incomplete, we may adjust the price, change the service, or decline the booking.
3.3 A booking is only confirmed once we have accepted your request and provided a booking confirmation. We may provide this verbally or in writing. We reserve the right to decline any booking at our discretion.
3.4 You must ensure that you or an authorised representative is present at the collection and delivery addresses at the agreed times to direct our team and sign any relevant documentation.
4. Prices, Quotations and Payments
4.1 Our prices may be calculated on an hourly rate, a fixed price, or another agreed basis, as confirmed at the time of booking.
4.2 Quotations are given on the assumption that:
(a) the work can be carried out in ordinary working hours;
(b) access to properties is reasonable, safe and without unexpected restrictions;
(c) there are no significant additional goods beyond those described at the time of quotation;
(d) there are no delays or waiting times beyond what was reasonably anticipated.
4.3 We reserve the right to apply additional charges for:
(a) waiting time caused by delays beyond our control, including key collection, payment delays, or lack of access;
(b) extra items or increased load volume not disclosed at the time of booking;
(c) additional flights of stairs, long carrying distances, or difficult access not previously noted;
(d) parking fees, tolls, congestion charges, or fines incurred as a direct result of your instructions or omissions.
4.4 Unless otherwise agreed, payment is due on or before completion of the services on the day of the move. We may require full or part payment in advance, or a deposit to secure your booking.
4.5 If payment is not made when due, we may:
(a) suspend or cease work until payment is received;
(b) retain goods until payment is received in full;
(c) charge reasonable costs incurred in the recovery of outstanding sums.
5. Cancellation and Changes
5.1 You may cancel or amend your booking by giving us as much notice as reasonably possible.
5.2 If you cancel within 48 hours of the agreed start time, we may charge a cancellation fee up to a reasonable proportion of the quoted price, reflecting any costs, losses and reserved time incurred.
5.3 If you cancel on the day of the move or after our team has been dispatched, we reserve the right to charge up to 100 percent of the agreed price.
5.4 If you wish to change the date, time or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation and additional charges.
5.5 We may cancel or postpone the services if:
(a) you fail to make required payments or provide essential information;
(b) we reasonably consider that the job cannot be carried out safely or legally;
(c) circumstances beyond our control make performance impossible or unsafe, such as severe weather, accidents, road closures, or vehicle breakdown.
In such cases, we will seek to reschedule where possible. Our liability will be limited as set out in these Terms and Conditions.
6. Your Responsibilities
6.1 You are responsible for:
(a) ensuring adequate parking and access at both collection and delivery addresses, including any permits or authorisations required;
(b) packing and securing your goods, unless you have specifically booked a packing service;
(c) properly labelling any fragile, high-value, or special care items and bringing these to our attention before work commences;
(d) disconnecting and preparing appliances and equipment for transport in accordance with manufacturer guidelines;
(e) ensuring that any items requiring dismantling have been dismantled unless we have agreed to provide this service.
6.2 You must not ask our team to transport any goods that are illegal, hazardous, perishable beyond reasonable durations, explosive, corrosive, or otherwise unsafe.
6.3 You must check goods and premises before our departure to ensure that nothing has been left behind. We are not responsible for items left on the premises once we have completed the work and departed.
7. Excluded and Prohibited Goods
7.1 Unless agreed in writing in advance, we do not accept responsibility for the loss of or damage to:
(a) jewellery, watches, precious metals, or stones;
(b) money, securities, financial documents or deeds;
(c) collections or items of exceptional value, such as artwork, antiques or rare items;
(d) animals, plants or perishable goods.
7.2 We reserve the right to refuse to move:
(a) firearms, ammunition or weapons;
(b) hazardous materials, including flammable, explosive, corrosive, toxic or radioactive substances;
(c) any item which we reasonably believe to be illegal to possess or transport.
8. Liability for Loss or Damage
8.1 We will exercise reasonable care and skill in providing our services. Our liability for loss or damage to goods or property, arising from our negligence or breach of contract, is subject to the limitations in this section.
8.2 We will not be liable for:
(a) normal wear and tear, scratching or minor damage inherent in moving goods;
(b) damage to goods packed by you or a third party;
(c) damage to furniture or goods that are already defective, weak, or in poor condition;
(d) loss or damage arising from your failure to take reasonable steps to protect goods, premises, or access routes;
(e) damage to premises where we have been requested to move goods through spaces that are too small or unsuitable, or where you have insisted on actions against our advice;
(f) indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of opportunity.
8.3 If we are found liable for loss or damage to goods, our total liability shall not exceed a reasonable estimate of the repair or replacement cost, taking into account age, condition, and depreciation, and subject to any specific monetary limits we may notify you of in advance.
8.4 Any claim for loss or damage must be notified as soon as reasonably practicable and in any event within a reasonable period after completion of the services, giving full details of the alleged loss or damage. We may inspect the damage before any repair or disposal of the item.
9. Time Limits and Delays
9.1 Unless expressly agreed in writing, any times stated for arrival or completion are estimates only. While we will use reasonable efforts to adhere to agreed times, we are not liable for delays caused by factors beyond our reasonable control.
9.2 You should not arrange time-sensitive commitments, such as property handovers or cleaner appointments, too close to the estimated completion time. We are not responsible for any losses arising from delays of this nature.
10. Waste and Disposal Regulations
10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and will only remove waste or items for disposal if this has been agreed as part of the booking.
10.2 Where we agree to remove items for disposal, you confirm that you have the right to dispose of those items and that they do not include hazardous or prohibited materials.
10.3 We may refuse to collect or transport any items which we reasonably believe are hazardous or require specialist treatment or licences for transport or disposal.
10.4 We reserve the right to charge additional fees for the removal and lawful disposal of certain items, including but not limited to mattresses, electrical goods, and bulky items, in line with recycling and disposal costs.
11. Parking, Access and Charges
11.1 You are responsible for ensuring suitable parking for our vehicle at both collection and delivery locations. Any parking restrictions or limitations must be disclosed in advance.
11.2 If we incur parking charges or penalties as a result of insufficient parking arrangements or your instructions, we may recharge these costs to you.
11.3 You must ensure that access routes, stairways, lifts and corridors are clear and suitable for moving goods. We are not responsible for structural damage where moving large items through restricted spaces is unavoidable and is carried out at your request.
12. Insurance
12.1 We maintain insurance appropriate for our operations as a man and van and removal service provider. This may include public liability cover and cover for goods in transit, subject to policy terms, conditions and exclusions.
12.2 You are encouraged to arrange your own additional insurance coverage for high-value or fragile items, or where you require cover beyond the limits of our liability or our insurers.
13. Complaints
13.1 If you are dissatisfied with any aspect of our services, you should inform us as soon as possible so that we have the opportunity to address the issue promptly.
13.2 We will endeavour to handle complaints fairly and reasonably and may request supporting information or evidence to help us assess the matter.
14. Data Protection and Privacy
14.1 We will collect and process personal information such as your name, address and contact details solely for the purpose of providing our services, managing bookings and handling payments and enquiries.
14.2 We will take reasonable steps to protect your personal data and will not sell or share your information with third parties except where necessary to perform our contract with you, comply with legal obligations, or where required by law enforcement or regulatory authorities.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or the commencement of services will apply to that contract.
15.2 Any changes to the services or these Terms and Conditions must be agreed by us. No verbal statement or representation will override or vary these written terms unless confirmed by us in writing.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract or these Terms and Conditions.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between you and us relating to the provision of our services and supersede any prior understandings, arrangements or agreements, whether written or oral.
18.2 You acknowledge that you have not relied on any statement, promise or representation not set out in these Terms and Conditions or otherwise confirmed in writing.
