Man With Van Tokyngton Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Tokyngton provides transport, lifting, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to create a clear and fair agreement covering the booking process, payment arrangements, cancellation rules, liability limits, waste handling obligations, and the governing law that applies to the service.

For the purposes of these Terms and Conditions, the words “we,” “us,” and “our” refer to the service provider operating under the name Man With Van Tokyngton, and “you” or “customer” refers to the person, business, or organisation making the booking. Unless agreed otherwise in writing, our services are provided on a non-consumer-specific basis and are limited to the scope confirmed at the time of booking. Any variation to the agreed service must be approved by us before the work is carried out.

These terms apply to bookings made by telephone, email, online form, text message, or any other accepted booking method. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining parts will continue to apply in full. No waiver of any provision will be effective unless agreed by us in writing.

Booking Process

All bookings are subject to availability and confirmation. A booking will only be treated as accepted once we have confirmed the date, estimated service scope, and any relevant access or item details. The customer must provide accurate information at the time of booking, including the collection and delivery addresses, parking restrictions, property access conditions, floor levels, item sizes, and any special handling requirements. If the information supplied is incomplete or inaccurate, we may revise the quotation, timing, staffing, or vehicle requirements.

We reserve the right to refuse or cancel a booking if it appears unsafe, unlawful, impractical, or outside the scope of our services. The customer must ensure that the items to be moved are ready at the agreed time unless we have expressly agreed a different arrangement. Any delay caused by the customer, their representatives, or access issues may result in waiting charges or rescheduling fees. Where a booking requires multiple trips, additional labour, or specialist equipment, this must be agreed in advance. The customer accepts that the final service may differ from the initial estimate if circumstances at the property or collection point materially change.

Payments

Unless otherwise agreed, payment is due on completion of the service or in advance for certain jobs, deposits, or larger bookings. We may request a deposit to secure a time slot, and any such deposit will be applied against the final balance unless stated otherwise. Prices may be quoted as fixed rates or estimates. An estimate is based on the information provided and may change if the actual work required differs from the original description. Additional charges may apply for waiting time, extra stops, heavy or awkward items, congestion delays, stairs, long carries, failed access, parking charges, and disposal or recycling fees where applicable.

All charges are payable in pounds sterling unless otherwise agreed. If payment is not made when due, we may suspend or refuse further services, retain goods until payment is received where lawful, and recover reasonable costs incurred in pursuing outstanding sums. Any bank transfer, card fee, or third-party processing cost may be added where permitted by law and disclosed in advance where reasonably practicable. The customer remains responsible for ensuring that payment is made in full, even where a third party arranged the booking on their behalf.

Cancellations and Rebookings

You may cancel or reschedule a booking by giving us notice as soon as reasonably possible. Cancellations made with sufficient notice may not attract a fee, but we reserve the right to charge for costs already incurred, including vehicle allocation, staff time, permit arrangements, or wasted travel if we have already commenced the job or been dispatched. Where a cancellation is made close to the agreed time, a cancellation fee may apply based on the loss reasonably suffered by us.

If we need to cancel or reschedule due to circumstances beyond our control, including severe weather, vehicle breakdown, illness, road closures, unsafe access, or legal restrictions, we will use reasonable efforts to offer an alternative time. We will not be responsible for indirect loss arising from a cancellation or delay caused by events outside our reasonable control. In the event of repeated amendments by the customer, we may treat the booking as cancelled and apply an appropriate fee if resources have been reserved for the original appointment.

Any refund due following cancellation will be processed to the original payment method where practicable, less any legitimate charges already incurred. Refund times may vary depending on the payment provider. If the customer fails to be present, fails to provide access, or is otherwise unable to proceed with the agreed service at the scheduled time, this may be treated as a late cancellation or failed booking.

Service Standards and Customer Obligations

The customer must ensure that items are properly packed, secured, and suitable for transport unless we have agreed to pack or prepare them as part of the service. We do not accept responsibility for fragile or inadequately packed items unless damage is caused by our negligence and the item was suitable for the intended move. The customer should clearly identify items of special value, unusual shape, or sentimental importance before the job begins.

All pathways, stairways, lifts, and entry points must be reasonably clear and safe for use. The customer must provide accurate information about parking and access restrictions. Any permits, permissions, or building approvals required for parking, loading, or access at either location are the customer’s responsibility unless we have expressly agreed otherwise. The customer must also ensure that children, pets, and bystanders are kept clear of working areas where reasonably possible to reduce risk of injury or damage.

Liability

We will exercise reasonable care and skill in performing our services. However, our liability is limited to loss or damage directly caused by our proven negligence or breach of these Terms and Conditions. We are not liable for loss or damage caused by the customer’s own packing, pre-existing defects, unsuitable item condition, unavoidable movement during transit, or information that was incomplete or incorrect at the time of booking. Where an item is particularly valuable, rare, antique, or irreplaceable, the customer should arrange separate insurance cover if desired.

To the fullest extent permitted by law, we exclude liability for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. If damage occurs and we are found responsible, our liability may be limited to the repair cost, replacement cost, or the fair market value of the item, whichever is lower and reasonable in the circumstances.

Any claim for damage, shortage, or loss must be reported to us within a reasonable time after completion of the service and in any event as soon as practicable. The customer should provide evidence where available, including photographs, item descriptions, and proof of value. We may require the damaged item to be inspected before any disposal, repair, or replacement occurs. Failure to notify us promptly may affect our ability to investigate the matter and may reduce or remove any entitlement to compensation.

Waste Regulations and Disposal

Where our service includes disposal, clearance, or removal of unwanted items, both parties must comply with applicable UK waste laws and environmental requirements. We will only collect, transport, or dispose of waste in a lawful manner and may refuse any item that cannot be handled safely or legally. The customer must not present hazardous, infectious, prohibited, or controlled materials unless we have expressly agreed in writing and have the proper authorisations to deal with them.

Items requiring special handling may include chemicals, oils, batteries, tyres, gas cylinders, asbestos, clinical waste, fridges containing refrigerants, paint, solvents, electrical waste, or any material classified as hazardous or regulated. The customer is responsible for informing us of any such items in advance. If prohibited items are concealed among general waste, we may decline the collection, separate the load, or charge additional costs incurred in ensuring legal compliance. Any costs, fines, or losses arising from the customer’s failure to disclose regulated waste may be charged to the customer where lawful.

When waste is removed from a property, title to the waste passes to us only if and to the extent that such transfer is lawful and agreed. The customer confirms that they have the right to dispose of the items offered for removal and that the waste is not stolen, contaminated, or otherwise unlawful to transport. We may provide waste transfer information, receipts, or other documentation where required by law or where reasonably appropriate for the service provided.

Delays, Access Issues, and Unforeseen Circumstances

We are not responsible for delays caused by traffic, road closures, adverse weather, breakdowns, accidents, police instructions, ferry or tunnel disruptions, or other events beyond our reasonable control. Where practical, we will keep the customer informed of significant delays and work to minimise disruption. If access to either property is not possible due to incorrect information, parking obstruction, lack of keys, building restrictions, or absent decision-makers, waiting time may be charged and the booking may need to be rescheduled.

If the service cannot be completed because of an event outside our control, we may offer a partial service, reschedule, or charge only for the work completed, depending on the circumstances. Any estimates given before the job begins are based on reasonable assumptions and may change if the scope of the work increases materially. The customer acknowledges that moving services often depend on third-party conditions that are not wholly within our control.

Variation of Terms
We may update these Terms and Conditions from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a different version is expressly agreed in writing. No employee, contractor, or representative has authority to vary these terms unless authorised in writing by us.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, save where mandatory law provides otherwise. If you are a business customer, nothing in these terms prevents us from seeking interim or protective relief in any competent court where necessary.

Entire Agreement
These Terms and Conditions, together with the confirmed booking details and any written amendments agreed by us, form the entire agreement between the parties for the service provided. If any term is inconsistent with mandatory statutory rights, the statutory rights will prevail to the extent required by law. By proceeding with a booking for Man With Van Tokyngton, the customer confirms that they have read, understood, and accepted these conditions.

End of Terms and Conditions.